REFUND POLICY / RETURNS / CANCELLATION / TERMS
Orders may be canceled before shipment by contacting us Mon-Fri 9:30am-4:30pm (707) 673-4657.
Our orders usually ship within a day or two (Unless it is a backorder item) therefore you must call as soon as possible to cancel the order before it is shipped.
Special order, specialty products such as Wheels, Tires MAY NOT BE CANCELED and all sales are final, please make sure you are ordering what you need. Contact us if you have questions Mon-Fri 9:30am-4:30pm (707) 673-4657.
Please do not request cancellations by e-mail.
RETURN / REFUND POLICY
If your package arrives damaged, save all packaging material for CARRIER inspection or reject package.
Please call Mon-Fri 9:30am-4:30pm (707) 673-4657 to report the damage. SHIPPING CARRIER only has a 24 hour window on damaged package claims.
SHIPPING CARRIER will inspect and pick up the damaged merchandise and return it to NorCal Chassis Works, LLC. or directly to Manufacture.
NorCal Chassis Works, LLC will accept returns for exchange or refund as long as the item is unused and a RETURN AUTHORIZATION NUMBER has been issued. This is a Case by Case. Return or exchanges are no applicable on Special Order Items, such as Wheels and Tires.
Returns will not be accepted without a RETURN AUTHORIZATION NUMBER. No collect shipments will be accepted. Returns, other than those that are due to a factory defect are subject to a restocking fee of 25%. Items must not be opened, tested, mounted or any means of use. If you have a return, please call us Mon-Fri 9:30am-4:30pm (707) 673-4657 to RETURN AUTHORIZATION NUMBER.
Shipping and handling fees will not be refunded.
All refunds will be credited to the credit card used in the transaction.
Properly pack, insure, and ship your return by ground prepaid.
We will refund your return ground shipping charges ONLY IF THE REASON for the return is due to NorCal Chassis Works, LLC ordering mistake.
TERMS & CONDITIONS
Your use of this website indicates your acceptance of these terms and conditions.
COPYRIGHT AND TRADEMARK
All content included on this site, such as text, graphics, logos, button icons, images, audio clips and software, is the property of NorCal Chassis Works, LLC or its suppliers and is protected by U.S. and international copyright laws.
All trademarks, service marks, and trade names are proprietary to NorCal Chassis Works, LLC. All other trademarks not owned by NorCal Chassis Works, LLC or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by NorCal Chassis Works, LLC.
Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. All software used on this site is the property of NorCal Chassis Works, LLC or its software suppliers and is protected by U.S. and international copyright laws, and may not be reproduced, modified, distributed, transmitted, or republished.
ACCEPTANCE OF SUBMISSIONS
By submitting your creative ideas, inventions, suggestions or materials (your "submission") you grant NorCal Chassis Works, LLC a royalty-free, perpetual and irrevocable, license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, communicate to the public, perform and display your submission (in whole or in part) worldwide and to incorporate your submission in other works in any form, media, or technology now known or later developed without any notice or compensation to you.
LIMITATION OF LIABILITY AND DISCLAIMER
The NorCal Chassis Works, LLC website (www.norcalchassisworks.com) and the materials therein are provided "AS IS".
NorCal Chassis Works, LLC makes no representations or warranties, either express or implied, of any kind with respect to the operation, contents, information, or materials contained therein.
You agree that NorCal Chassis Works, LLC, its directors, officers, employees or other representatives shall not be liable for damages arising from the operation, content or use of the NorCal Chassis Works, LLC website.
You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages.
You agree that any legal action brought against NorCal Chassis Works, LLC shall be governed by the laws of the State of California without regard to its conflict of law principles.
You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on NorCal Chassis Works, LLC shall be an appropriate federal or state court located in Solano County in the State of California.
NorCal Chassis Works, LLC reserves the right to make changes to this site and these terms and conditions at any time.
Prices are subject to change without notice. In the event of a price change during check-out or over by phone orders, NorCal Chassis Works, LLC will notify you and obtain your approval before processing your order. If a price is marked incorrectly will be charge the item at fair market value without notice, but we will do our best to help with our mistake.
Items are considered special orders if they are not normally stocked items.
Please contact us if you would like to inquire about making an order.
- Special orders require a deposit of 50%
- No returns on special orders. NO EXCEPTIONS.
- No cancelation a SPECIAL ORDER ITEM. NO EXCEPTIONS.
- Some SPECIAL ORDER items may take several weeks or months, so make sure you want them before ordering.
NorCal Chassis Works, LLC is committed to respecting the privacy and rights of all visitors who shop through our website.
We also recognize that our visitors need protection of any personally identifying information they choose to share with us or save in their profile during registration.
However, visitors who DO NOT wish to, or are not allowed by law to share personally identifying information, may not be able to access certain areas or participate in certain activities (like making a purchase or entering a promotion) which require registration. Although information may be required to purchase products from our website, visitors provide information on a voluntary basis only.
Generally, we may ask to collect personal information about you to provide the following services:
- Making purchases from our online store.
- Tracking of specific orders that have been placed.
- Responses to questions or comments sent through our website.
- Collection of personal information for these services may include the collection of your name, address, telephone number, email address, and/or credit card number.
- NorCal Chassis Works, LLC will NOT, in any way, shape, or form, disclose your information outside of the activities you participate here within. NorCal Chassis Works, LLCs website is secure and uses SSL technology for all areas requiring payment transactions and information pertaining therefore.
If you have any questions in regards to your privacy, please contact us, please allow a 24 hour period for a response.
PAYMENT OPTION TERMS
- Monthly payments
- Pay over time
- Buy now, pay later
- 0% APR
- 10–30% APR
- Subject to credit check and approval.
- Down payment may be required.
- For purchases under $100, limited payment options are available.
- Affirm loans are made by Cross River Bank, a New Jersey State Chartered Commercial Bank, Member FDIC.
Why buy with Affirm?
Buy and receive your purchase right away, and pay for it over several months. This payment option allows you to split the price of your purchase into fixed payment amounts that fit your monthly budget.
If Affirm approves your loan, you'll see your loan terms before you make your purchase. See exactly how much you owe each month, the number of payments you must make, and the total amount of interest you’ll pay over the course of the loan. There are no hidden fees.
The application process is secure and real-time. Affirm asks you for a few pieces of information. After you provide this information, Affirm notifies you of the loan amount that you’re approved for, the interest rate, and the number of months that you have to pay off your loan -- all within seconds.
You don’t need a credit card to make a purchase. Affirm lends to the merchant directly on your behalf.
You may be eligible for Affirm financing even if you don’t have an extensive credit history. Affirm bases its loan decision not only on your credit score, but also on several other data points about you.
Affirm reminds you by email and SMS before your upcoming payment is due. Enable Autopay to schedule automatic monthly payments on your loan.